FAQ

Are local pickups possible?

No

Can I sample the products?

We have a small show room available by appointment only. Send us an email at sales@dessimulation.com to schedule.

How long does it take for a backordered item to arrive?

We generally receive Heusinkveld Engineering products in 2 to 3 business days.

For the JCL cockpits, the delay is between 3 and 5 weeks depending on the options and the chosen color.

We can also do drop shipping. I you want your order to be drop shipped please send us an email at sales@dessimulation.com.

What currency are your prices?

Our prices are in Canadian dollars.

Where are you based?

We are located near Montreal, Canada

Why are your prices higher then when I look at the manufacturer’s website?

Our prices are set in Canadian dollars and we base it off the manufacturer’s retail price. We review our prices every quarters to account for the fluctuation between the Euro and the Canadian dollar.